Cape Town - West Ham striker Andy Carroll admits the team had a torrid time against Liverpool on Saturday as they lost 4-1 at the London Stadium.
The heavy defeat at home saw the Hammers drop into the relegation zone, having won only two of their 11 Premier League games this season, and they are now without a win in their last four league outings.
Carroll was bitterly disappointed with the performance, but remains confident that they have the quality in the squad to turn their fortunes around.
"Obviously, the result was terrible," he told the club's official website. "A counter-attack for the goal and the corner set-piece for the first two was not acceptable, really.
"We thought we were getting back into it with our goal and then they scored again, straightaway. It was unacceptable from us. It was a terrible day for us."
Carroll added: "I think we've got a good enough dressing room to turn it around. Everyone knows that in the dressing room.
"We should be better and it's us that are to blame, but we've got great quality in the dressing room. We've got a fantastic team. We've just got to turn something around. Something's just not clicking at the minute."
Meanwhile the Hammers confirmed the sacking of manager Slaven Bilic after showdown talks were held due to a poor start to their league campaign.